Aces ETM LB.com: Employee Login & Portal Guide

For thousands of retail and corporate associates across brands formerly united under L Brands, accessing work-related information starts with the portal historically known as aces etm lb.com. ACES (Access Control Entry System) ETM (Employee Time Management) serves as the primary self-service human resources gateway for scheduling, payroll, and benefits administration.

Following the August 2021 corporate separation of L Brands into two independent publicly traded companies—Bath & Body Works, Inc. and Victoria's Secret & Co.—many associates have questions about where to log in, how to view their shifts, and how to retrieve past tax documents. This guide outlines everything you need to know to access and navigate the ACES ETM platform safely and efficiently.

Understanding ACES ETM and the L Brands Transition

Originally, L Brands operated a centralized web address (aces.etm.lb.com) where associates from Bath & Body Works, Victoria's Secret, PINK, and Henri Bendel could check their weekly hours, request time off, and inspect digital pay slips. While the corporate structure evolved into separate business entities, the core workforce management technology remains largely anchored in the ACES ETM infrastructure.

Today, current employees can access the portal directly through branded employee self-service gateways or enterprise single sign-on (SSO) links provided by each parent company. Whether you work in a retail store, distribution center, or corporate office, your assigned associate credentials continue to govern your access.

How to Access and Log In to Aces ETM LB.com

Logging into the portal requires a few standard credentials assigned during your onboarding process. Follow these steps to access your account:

1. Navigate to the Official Portal: Open a secure web browser on a desktop computer or mobile device. Go to the active ACES login page provided by your company (either via the legacy redirect at aces.etm.lb.com, the Bath & Body Works HR portal, or the Victoria's Secret employee dashboard).
2. Enter Your User ID: In the login field, enter your assigned 6-to-8 digit Associate ID (often referred to as your Employee ID or Network ID). Do not include leading zeros unless your manager explicitly instructed you to do so.
3. Provide Your Password: Enter your case-sensitive network password. If you are logging in for the first time, your temporary password is typically formulated using a specific pattern established by HR (such as your birth month, birth year, and last digits of your Social Security Number).
4. Complete Multi-Factor Authentication (MFA): If prompted, authenticate your identity using your designated secondary verification method, such as a push notification, SMS code, or authenticator app.
5. Select Your Destination: Once authenticated, select ACES ETM from the dashboard applications menu to reach your scheduling and timecard workspace.

Key Features Available Inside ACES ETM

The ACES ETM dashboard consolidates several critical human resources functions into one place. Becoming familiar with these sections can save you time:

1. Work Schedules and Shift Management

The primary reason store associates use the portal is to check published work schedules. Store managers typically publish shift schedules one to two weeks in advance. Inside the schedule viewer, you can:

• View scheduled start and end times, including meal breaks.
• Check assigned floor zones or operational roles.
• Request shift swaps with eligible coworkers (subject to manager approval).
• Submit future availability changes and unpaid time-off requests.

2. Pay Statements and Direct Deposit

The payroll section allows associates to review their earnings statements prior to each pay date. You can examine gross earnings, itemized tax withholdings, healthcare deductions, and net deposits. Associates can also update bank account information for direct deposit directly within the self-service settings.

3. Tax Documents (W-2 Forms)

During tax season, digital copies of Form W-2 are published within the payroll records module. Electing to receive your W-2 electronically ensures you receive it significantly earlier in January than those waiting for physical mail delivery. Past W-2 statements are generally stored for multiple calendar years for easy reference.

4. Paid Time Off (PTO) and Leave Balances

Full-time and eligible part-time associates can track accrued vacation, personal time, and sick leave balances. The ledger displays current accrual rates, hours used during the current pay period, and your remaining available balance.

Troubleshooting Common Login and Technical Issues

Associates occasionally run into barriers when trying to open the portal, especially from non-company networks or personal mobile phones. Here are the most frequent issues and their solutions:

Forgotten Password or Account Lockout

Entering an incorrect password three consecutive times typically triggers an automated security lockout. To unlock your profile or reset your credentials:

• Use the Password Self-Service or Forgot Password link located beneath the login form.
• Provide your Associate ID and answer your pre-configured security questions.
• If self-service fails, contact the Store Operations Support Help Desk or your store general manager to request a manual password reset.

Browser Compatibility and Cache Errors

Because ACES ETM handles legacy enterprise software protocols, modern browsers sometimes display blank pages or redirect loops. If you encounter an error:

• Clear your browser’s cache, cookies, and temporary internet files.
• Ensure your browser is updated to the latest version of Google Chrome, Apple Safari, or Microsoft Edge.
• Disable aggressive third-party ad blockers or pop-up blockers, which can prevent the schedule viewer from loading in a child window.

Off-Network Access Restrictions

Certain corporate functions and detailed timecard adjustments are intentionally restricted to computers connected directly to the corporate intranet or in-store point-of-sale network. If a specific tab is grayed out on your home computer, you will likely need to perform that task on an in-store terminal during your next scheduled shift.

Access for Former Associates

If you have recently separated from Bath & Body Works or Victoria's Secret, your direct access to the live ACES ETM scheduling engine will be deactivated. However, former employees still have legal rights to view past pay statements and end-of-year tax forms.

Most separated associates are redirected to a dedicated alumni or former associate portal hosted by the payroll provider (often ADP or a similar third-party vendor). If you cannot log in using your prior Network ID to retrieve a W-2, reach out directly to the corporate HR Shared Services department of the specific brand you worked for to request paper copies.

Security Best Practices

Employee self-service portals contain sensitive personally identifiable information, including your full name, home address, banking details, and Social Security Number. Protect your account by observing these standard precautions:

• Never share your login credentials with colleagues, supervisors, or third parties.
• Always click Log Out and close the browser window when accessing the portal from shared or public computers.
• Be wary of phishing emails claiming to be from HR requesting you to re-verify your payroll or password on unfamiliar domains.