NJ Horizon Health Address: Claims & Contact Info

Finding the Right NJ Horizon Health Address

When you need to send physical documents, medical claims, premium payments, or formal appeals to Horizon Blue Cross Blue Shield of New Jersey, using the correct mailing destination is crucial. Because a large health insurance provider handles millions of documents daily, mail is sorted by department immediately upon arrival. Sending a document to the wrong department can cause significant delays in claim processing, coverage approvals, or account updates.

Whether you are a healthcare provider submitting billing paperwork, a member checking on a reimbursement, or someone looking to contact corporate offices, knowing the exact NJ Horizon Health address for your specific need ensures your paperwork gets routed properly the first time.

Horizon Blue Cross Blue Shield Corporate Headquarters

For official corporate correspondence, legal notices, or high-level administrative inquiries, mail should be directed to the main headquarters in Newark, New Jersey.

• Company Name: Horizon Blue Cross Blue Shield of New Jersey
• Street Address: Three Penn Plaza East
• City, State, Zip: Newark, NJ 07105-2200

Please note that the corporate headquarters is primarily intended for administrative and executive business. Most member-specific requests, such as submitting individual claims or inquiring about a specific policy benefit, should not be sent here, as it may delay processing times.

Mailing Addresses for Member Claims and Correspondence

Where you send your medical claims or general member correspondence depends largely on the type of insurance plan you hold (such as Individual, Small Group, Large Group, or State Health Benefits Program). Always check your member ID card first, as specific product lines often list a dedicated post office box on the back.

Standard Medical Claims Submission

If your healthcare provider has not submitted a claim on your behalf and you need to file a claim for reimbursement, you must use the claims processing address designated for your specific policy type. Generally, standard medical claims for individual and group plans are processed through the following primary claims intake center:

• Department: Horizon BCBSNJ Claims Processing
• Street/PO Box: PO Box 1219
• City, State, Zip: Newark, NJ 07101-1219

Always include a completed Horizon claim form, your member ID number clearly written on all pages, and itemized bills from your medical provider that include diagnosis and procedure codes (ICD-10 and CPT codes).

Dental and Vision Claims

Dental and vision benefits are often managed through specialized networks or distinct administrative divisions. If you are submitting a standalone dental claim or seeking reimbursement for out-of-network vision care, verify the administrator listed on your dental or vision card. If your plan is directly underwritten by Horizon, use their specialized ancillary claims address:

• Department: Horizon Dental/Vision Claims
• PO Box: PO Box 1311
• City, State, Zip: Minneapolis, MN 55440-1311 *(Note: Many ancillary partner claims are processed via regional processing hubs)*

Tip: Always check the back of your specialized dental card to confirm the exact processing address before mailing.

Appeals and Grievances Addresses

If Horizon has denied a claim, refused pre-authorization for a procedure, or made an adverse benefit determination, you have the legal right to file an appeal. Appeals require strict adherence to timelines and must be sent to the dedicated appeals department rather than the standard claims intake PO Box.

Member Appeals Intake

• Department: Horizon BCBSNJ Appeals Department
• PO Box: PO Box 1019
• City, State, Zip: Newark, NJ 07101-1019

When mailing an appeal, include your original denial letter, a detailed letter explaining why you believe the service should be covered, and any supporting medical records or letters of medical necessity from your treating physician.

Tips for Sending Mail to Horizon NJ

To avoid lost paperwork, rejected claims, or unnecessary administrative delays, keep these best practices in mind when sending documents to any Horizon mailing address:

1. Verify Your Member ID Card: Your insurance card is the most accurate source of truth for your specific policy. Plan variations (such as Medicare Advantage vs. commercial group plans) often utilize entirely different PO boxes.
2. Include Your Member ID Number: Write your full subscriber ID number—including any prefix letters—on every single page of documentation you submit. Do not rely solely on an envelope holding the papers together.
3. Keep Copies: Always make physical or digital photocopies of every claim form, receipt, medical record, and letter you mail.
4. Consider Certified Mail: For time-sensitive documents like appeals or external review requests, sending your mail via USPS Certified Mail with a Return Receipt requested provides legal proof of delivery.

Alternative Ways to Contact Horizon Health

If mailing documents takes too long or you need immediate assistance with your benefits, you do not always have to rely on traditional mail. Horizon offers several faster communication channels:

• Member Services Phone Number: Call the phone number listed on the back of your member ID card (typically available Monday through Friday).
• Online Member Portal: Log into your account at HorizonBlue.com to upload claim forms, submit inquiries, view processing status, and chat securely with customer service representatives.
• Horizon Blue App: Download the mobile application to manage your digital ID card, track deductibles, and submit certain documents directly from your smartphone.